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Bibliographic Details

Title: Raving Fans: A Revolutionary Approach to Customer Service
Publisher: Random House Audio
Publication Date: 2004
Language: English
ISBN 10: 0739309536
ISBN 13: 9780739309537
Condition: like_new

About this title

Synopsis

Note: This is an Audiobook (Audio CD) and does not include actual book.

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

About the Author

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.

"About this title" may belong to another edition of this title.

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