Recent Trends in Shared Services | Insights from a Study Tour to Malaysia

Dirk Klimkeit (u. a.)

ISBN 10: 3389147780 ISBN 13: 9783389147788

Published by GRIN Verlag, 2025

Language: English

Condition: New Soft cover

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Bibliographic Details

Title

Recent Trends in Shared Services | Insights from a Study Tour to Malaysia

Publisher

GRIN Verlag

Publication Date

2025

Language

English

ISBN 10

3389147780

ISBN 13

9783389147788

Binding

Taschenbuch

Condition

Neu

Dimensions

Weight

213 grams

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Synopsis

Anthology from the year 2025 in the subject Business economics - Business Management, Corporate Governance, Baden-Wuerttemberg Cooperative State University (DHBW) (BWL-Dienstleistungsmanagement), language: English, abstract: Many multinational enterprises use shared service centers (SSCs) that centralize large parts of internal service functions. Developments such as digitalization, robotic process automation and the event of generative AI, the COVID 19 pandemic, changes in society and the labor force, evolving capabilities and expectations of shared services have all contributed to significant changes in shared service strategies and operating models, service offerings and operations. Drawing on insights from a study in Malaysia, this volume contains insights on recent trends in shared services and Global Business Services (GBS) organizations in the areas of service delivery and operating model, the future of work, managing the workforce, optimizing process performance, automation, digitalization and AI.

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