Reception as a strategy for organizing the work process

Reception as an attitude and practice in care and management actions in health units favors the construction of a relationship of trust and commitment between users and teams and services, contributing to the promotion of a culture of solidarity and the legitimization of the public health system. It also promotes the possibility of advances in the alliance between users, workers, and health managers in defense of the SUS as an essential public policy of and for the Brazilian population. (BRAZIL, 2010).