Reengineering for Results : A Step-By-Step Guide

For middle- and senior-level managers who are considering or implementing a reengineering initiative, and for members of redesign teams, this five-phase guide will hasten a successful completion of the process.

The book begins with assessments to help you determine the extent of your reengineering projects - from quick hits to cross-functional business units. No matter which type of project it is, you will learn:

* Six easy tools for conducting an organizational diagnosis.
* How to redesign work processes from a customer perspective.
* How to successfully communicate and sell the benefits of change internally to stakeholder groups.
* How to take a critical look at the new work processes to determine resource requirements.
* How to tell when a reengineering effort is headed off course (and what to do about it).
* How to sustain reengineering successes through revised measurement systems and continuous learning.

The book sums up with 12 pointers and pitfalls learned from companies that have successfully reengineered.

Robert Janson is with Coopers and Lybrand. He has more than 30 years experience helping companies make significant improvements in productivity, service quality, and cost reductions.

Dennis Attenello is with Coopers and Lybrand. He has over 10 years of experience directing large-scale change efforts for major banks and insurance companies, and his articles have appeared in such publications as National Productivity Review and TMA Journal.

LJohn A. Uzzi is with Coopers and Lybrand. He is a frequent speaker at conferences, including the Conference on International Banking, the American Society for Training and Development, and the Quality Institute.