Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series)
Johns, Edward
ISBN 10: 0712659129 ISBN 13: 9780712659123
Published by Random House Business, 1994
Used
Paperback
From
Reuseabook, Gloucester, GLOS, United Kingdom
Seller rating 5 out of 5 stars
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About this Item
Description:
Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Seller Inventory # CHL2948784
Synopsis:
The only customers worth having are regular customers - those who come back to buy again and again. But they won't come back with those regular repeat orders unless you know how to look after them, how to provide what they want plus a bit extra, and how to add value to every transaction. This book explains how to motivate people to give first-class customer service and provides questionnaires which show the reader just how well his or her company is shaping up to this vital business requirement.
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Bibliographic Details
Title: Refer To 0099406217: All You Need to Get It ...
Publisher: Random House Business
Publication Date: 1994
Binding: Paperback
Condition: Used; Good