A text for students of library and information science, presenting a summary of the concepts and processes underlying current reference services and sources. It also provides discussions of the principles and goals of library instruction, training, and continuing education for the reference staff; the evaluation and management of reference services; and approaches to serving populations with special needs. This revised and expanded edition includes a more thorough treatment of electronic reference sources, and more information on reference tools commonly found in libraries of all kinds. Paper edition (unseen), $35. Annotation copyright Book News, Inc. Portland, Or.
RICHARD E. BOPP, retired, was Associate Professor of Library Administration, University of Illinois, UrbanaChampaign.
LINDA C. SMITH is Professor and Associate Dean, Graduate School of Library and Information Science, University of Illinois, UrbanaChampaign. She serves on the editorial board of Library Quarterly. She received the Isadore Gilbert MudgeR. R. Bowker Award for distinguished contribution to reference librarianship and was named a Distinguished Teacher/Scholar.