Reframing Resolution: Innovation and Change in the Management of Workplace Conflict

Reframing Resolution provides an original, accessible and critical point of reference for students, practitioners and scholars interested in the management of workplace conflict. Drawing on contemporary empirical evidence from the UK, USA, Ireland and Australia, the book explores the front-line challenges facing organizations and individuals in addressing and responding to conflict. In particular, it examines the extent to which conflict management is treated as a strategic issue and discusses the development of mediation and its impact on employment relations culture, the experiences of participants in mediation and the relationship between ADR and workplace justice. Crucially, the book also assesses key innovations in the management of workplace conflict, and discusses the future potential of more integrated and systemic approaches.                                                                                            

Richard Saundry is Professor of HRM and Employment Relations at Plymouth University, UK. His research interests include the management of workplace conflict and employee representation and he has published articles in a wide range of leading journals. He is a member of the editorial board of Work, Employment and Society and a Research and Policy Associate at Acas.

Paul Latreille is Professor of Management and Associate Dean for Learning & Teaching at Sheffield University Management School, UK. His research in applied labour economics and employment relations focuses on workplace conflict, mediation/ADR and Employment Tribunals. He has published extensively for academic and policymaker/practitioner audiences, and has completed numerous externally-commissioned projects.

Ian Ashman is Director of the Institute for Research into Organisations, Work and Employment at the University of Central Lancashire, UK. He has researched and published widely onvarious related subjects including downsizing, conflict, engagement, leadership and ethics. He is interested in the application of existentialism to these and similar topics.