Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

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Bibliographic Details

Title: Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes
Publisher: Post Hill Press
Publication Date: 2023
Language: English
ISBN 10: 1637586825
ISBN 13: 9781637586822
Binding: Soft cover
Condition: Very Good

About this title

Synopsis

This book helps you transform patients, clients, and family caregivers from hateful to grateful.

Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones.

Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more.

Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.

About the Author

Former psychotherapist Jennifer Lubaczewski FitzPatrick MSW, LCSW-C, CSP (Certified Speaking Professional) is the Founder of Jenerations Health Education, Inc. and the author of Reimagining Customer Service in Healthcare and Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One.
Jennifer is a gerontology instructor at Johns Hopkins University's Certificate on Aging program. A frequent media contributor, she has been quoted in The Wall Street Journal, Washington Post, U.S. News & World Report, The Huffington Post, Forbes, Reader's Digest, Redbook, Fast Company and The Chicago Tribune and hundreds of other media outlets. Jennifer serves as a Care Advisory Board member for HFC (Hilarity for Charity), the non-profit founded by Seth Rogen and Lauren Miller Rogen. She is also a proud member of Lifespans' Beacon Institute board, an Argentum affiliate, as well as Salisbury University's School of Health and Human Services. Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One is proud to be on the list of Best Books by It has also achieved Amazon Bestseller status in 4 categories! Reimagining Customer Service in Healthcare will be published on February 28, 2023.
For speaking inquiries please check out or contact@jenerationshealth.com. For media inquiries please contact tonyc@rizeandreact.com

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With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.

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Wonder Book and Video, 1550 Tilco Drive, Frederick, MD, 21704, U.S.A.

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