Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes

This book helps you transform patients, clients, and family caregivers from hateful to grateful.

Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones.

Dread of interacting with the healthcare system has skyrocketed because of the pandemic. Distrust in public health officials and agencies is at an all-time high. Patients have died alone in the hospital because of ongoing COVID-19 policies. Some outpatient health and mental health providers still refuse to see patients in person. Prior to March 2020, patients dreaded the thought of needing healthcare services. Now, several years after waiting for things to get better, they hate the thought of needing these services even more.

Reimagining Customer Service in Healthcare helps leaders and clinicians transform their organizations with simple, creative strategies. The results? Previously reluctant, uneasy, and resistant patients, clients, and family caregivers become less stressed and more trusting.

Former psychotherapist Jennifer Lubaczewski FitzPatrick MSW, LCSW-C, CSP (Certified Speaking Professional) is the Founder of Jenerations Health Education, Inc. and the author of Reimagining Customer Service in Healthcare and Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One.
Jennifer is a gerontology instructor at Johns Hopkins University's Certificate on Aging program. A frequent media contributor, she has been quoted in The Wall Street Journal, Washington Post, U.S. News & World Report, The Huffington Post, Forbes, Reader's Digest, Redbook, Fast Company and The Chicago Tribune and hundreds of other media outlets. Jennifer serves as a Care Advisory Board member for HFC (Hilarity for Charity), the non-profit founded by Seth Rogen and Lauren Miller Rogen. She is also a proud member of Lifespans' Beacon Institute board, an Argentum affiliate, as well as Salisbury University's School of Health and Human Services. Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One is proud to be on the list of Best Books by It has also achieved Amazon Bestseller status in 4 categories! Reimagining Customer Service in Healthcare will be published on February 28, 2023.
For speaking inquiries please check out or contact@jenerationshealth.com. For media inquiries please contact tonyc@rizeandreact.com