Relational Analytics: Guidelines for Analysis and Action

This guidebook goes beyond people analytics to provide a research-based, practice-tested methodology for doing relational analytics, based on the science of relational coordination.

We are witnessing a revolution in people analytics, where data are used to identify and leverage human talent to drive performance outcomes. Today’s workplace is interdependent, however, and individuals drive performance through networks that span department, organization and sector boundaries. This book shares the relational coordination framework, with a validated scalable analytic tool that has been used successfully across dozens of countries and industries to understand, measure and influence networks of relationships in and across organizations, and which can be applied at any level in the private and public sectors worldwide.

Graduate students and practitioners in human resource management, health policy and management, organizational behavior, engineering and network analysis will appreciate the methodology and hands-on guidance this book provides, with its focus on identifying, analyzing and building networks of productive interdependence.

Online resources include data appendices and statistical commands that can be used to conduct all these analyses in readers’ own organizations.

Jody Hoffer Gittell is Professor of Management at The Heller School for Social Policy and Management, Brandeis University. She founded the Relational Coordination Research Collaborative (now the Relational Coordination Collaborative) in 2011 to bring people together to advance the research and practice of relational coordination, and currently serves on its Board of Advisors.

Hebatallah Naim Ali is a PhD Candidate at The Heller School for Social Policy and Management, Brandeis University. Her research focus is job crafting practices and relational coordination among staff in the health and human service sectors.