Relationship-Centered Healthcare Communication: An Advanced Topic Guide

The REDE model is a conceptual framework for teaching relationship-centered communication. The REDE model applies specific skills to optimize a unique and personal connection throughout 3 different phases of Relationship: Establishment, Development, and Engagement (i.e., REDE). It is based on the premise that a genuine and authentic relationship is a vital therapeutic agent with the potential to positively influence outcomes and experiences for both the patient and provider. This advanced topic guide was designed for the self-directed learning of realtionship-centered healthcare communication using the REDE model within The Cleveland Clinic Lerner College of Medicine (CCLCM) of Case Western Reserve University. This guide includes the following topics: managing time, assessing health literacy and adherence, managing patient problems and education, use of the electronic health record, managing patient emotion, taking a sexual history, screening for violence, health behavior change, presenting an unexpected or difficult diagnosis, cultural sensitivity, establishing boundaries, interviewing when a companion is present, and transitions of care. For each topic, readers are provided with a brief summary of relevant literature and best practices followed by a behavior skills checklist. This guide can be used as an outline for an advanced communication skills course for medical students or selectively for training other health care professionals.

Amy K. Windover, Ph.D. is a Clinical Psychologist and Director of Faculty Development for the Center for Excellence in Healthcare Communication in the Office of Patient Experience at The Cleveland Clinic. She is Director of Communication Skills Training and Assistant Professor of Medicine at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University. Dr. Windover earned her PhD from Kent State University and completed health psychology postdoctoral fellowships at Akron General Medical Center and The Cleveland Clinic. Dr. Windover's primary research interests currently focus on relationship-centered communication and its impact on patient and provider outcomes. Author biosketches are also outlined for each chapter within the introduction of the text.