Title: Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners The Culinary Institute of America (CIA)
Publisher: Wiley
Publication Date: 2001
Language: English
ISBN 10: 0471380229
ISBN 13: 9780471380221
Binding: Soft cover
Condition: New

About this title

Synopsis

As competition for the customers? spending dollar increases, restaurants try to distinguish themselves by training staff to manage the needs of the customer and offering consistent service night after night. In this way, the manager can ensure that the staff that has direct contact with the customer can do its job to ?sell? the restaurants? services. Service is treated differently in different types of foodservice operations, and this book addresses the mid and up-scale dining establishment. Remarkable Service can be used by a range of foodservice facilities to train staff, and can be used as a course textbook in culinary programs.

About the Author

Founded in 1946, The Culinary Institute of America is an independent, not-for-profit college offering bachelor’s and associate degrees in culinary arts and baking and pastry arts. Courses for foodservice professionals are offered at the college’s main campus in Hyde Park, New York, and at its additional campus for continuing education, The Culinary Institute of America at Greystone, in St. Helena, California.

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