Remarkable Service : How to Keep Your Doors Open

This Revised and Expanded Edition is packed with unforgettable Customer Service stories. Some are truly Remarkable in a great way and some are so bad, that we will remark about the story and the businesses involved for years to come. It’s Mike’s belief that “Remarkable Customer Service” can lead to enhanced revenue and overall profitability if you focus on five key areas within your business.

"Business is so competitive today. Customers expect and demand more! Taking care of the small details separates one company from another, brings a level of satisfaction that is vivid and remarkable, and can ingrain a brand into the mind of the consumer for a very long time. Mike Mack capture's the essence of this message in his latest book." -Tim McClure, Professional Speaker, Brand & Leadership Consultant

Mike Mack is a sought-after Consultant, Coach, Trainer and Speaker. He has been helping business teams maximize their potential since 2006 with the use of tailored consulting and training programs, along with coaching advice. For Mike, it's about "trusted collaboration" with his customers. He is passionate about helping companies increase their customer satisfaction, employee retention and achieve profitable growth. He supports business in the areas of: Customer Service, Sales Growth, Team Building, Leadership Development and Strategic Planning, with the objective of making the overall customer experience remarkable.

Mike Mack holds an MBA from Athabasca University and is a proud member of Synergy Network (Edmonton, Alberta Canada), serving as Chair in 2016; Member of ACG (Association for Corporate Growth), President-elect 2018/19 for ACG Edmonton; Past member of Toastmasters International, obtaining his Distinguished Toastmasters Designation-DTM. (The Distinguished Toastmaster award is the highest Toastmasters International bestows). The DTM recognizes a superior level of achievement in both communication and leadership; Member of CAPS (Canadian Association of Professional Speakers); National TEC Canada Speaker; Past-President, Rotary Club of Edmonton Mayfield (2005/06). Mike and his wife Bonita live in Edmonton and enjoy mountain biking in Edmonton's River Valley or in the majestic mountains of Alberta.