Renewing Administration : Preparing Colleges And Universities For The 21St Century

Many academic institutions are working to renew administration. They are eliminating unnecessary work, dismantling unproductive policies, and reengineering processes to achieve efficiencies and create a more learner-centered environment.

Renewing Administration deals expressly with the administrative dimension of the higher education enterprise: the environment, processes, and tools that make it possible for educators to deliver instruction, for students to learn, and for researchers to produce meaningful scholarship.

This volume is organized into three parts: administration, emerging administrative services, and sustaining change. Contributors share current philosophies, concepts, and examples that will enable administrators to create stronger, more vibrant institutions.

Sponsored by EDUCAUSE and IBM

Contents include:
• Capturing the first keystrokes: A technological transformation at the University of Delaware
by David P. Roselle & Ginger Pinholster, University of Delaware
• Rethinking "rethinking administration": A cautionary tale by Michael Finlayson, University of Toronto
• Understanding e-business
by Martin C. Clague, IBM
• Distributed computing support
by Polley Ann McClure, John W. Smith, & Teresa W. Lockard, University of Virginia
• The shifting ground between markets and hierarchy: Managing a portfolio of relationships
by John C. Henderson, Boston University & Mani Subramani, University of Minnesota
• The Colleges of the Fenway
by Sister Janet Eisner, Emmanuel College
• Transforming student services
by Robert B. Kvavik & Michael N. Handberg, University of Minnesota
• Transforming research administration
by James P. McKee, IBM; Sharon L. Kiser, University of North Carolina, Charlotte; & Russ Lea, North Carolina State University
• Transforming human resources in higher education
by Thomas R. Connolly, IBM
• Agora: Building the campus of the future—today
by Bernard W. Gleason & William J. Fleming, Boston College
• Partnership for performance: The Balanced Scorecard put to the test at the University of California
by Kristine A. Hafner, University of California System
• Why some enterprise improvement models have more lasting effects than others
by Wendell C. Brase, University of California, Irvine
• Managing change in higher education: A leader’s guide
by D. Quinn Mills, Harvard Business School & Janet M. Pumo, IBM
• Renewal as an institutional imperative
by Richard N. Katz, EDUCAUSE & Diana G. Oblinger, IBM

Diana G. Oblinger is director of higher education at Microsoft Corporation and senior fellow with EDUCAUSE. Richard N. Katz is vice president of EDUCAUSE.