Research on Service Quality Feature Extraction and Perceived Quality Measurement(Chinese Edition)

LE WEI . YANG JING . CENG YU RONG

7521830377 / 9787521830378

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Paperback. Pub Date: 2022-05-01 Pages: 424 Language: Chinese Publisher: Economic Science Press Starting from a service contact framework covering 72 units. combined with in-depth interview technology to construct a B2C service quality evaluation scale. and using a combination of scale expansion method and path coefficient method to determine the weight of the evaluation index system. Using the built B2C service quality evaluation model to carry out empirical research on commercial banking and.

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Title
Research on Service Quality Feature Extraction and Perceived Quality Measurement(Chinese Edition)
Author
LE WEI . YANG JING . CENG YU RONG
Condition
New
Binding
paperback
ISBN 10
7521830377
ISBN 13
9787521830378

liu xing

Nanjing, JS, China

5-star seller

AbeBooks seller since April 7, 2009

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