AI and Resilient Organizations (Routledge Focus on Business and Management)

Artificial intelligence is no longer just a tool for automation; it is becoming the operating system of modern organizations. AI and Resilient Organizations explores how agentic, data-centric AI can enhance human creativity, ethics, and adaptability while building organizational resilience.

This interdisciplinary volume bridges technology, governance, and human-centered design, offering actionable insights for navigating the complexities of Industry 5.0 and beyond. It combines real-world case studies with rigorous research to demonstrate how conversational artificial intelligence (AI), Large Language Model (LLM)- powered data agents, and circular business models are transforming sectors like education, startups and enterprise. It situates these developments within the European regulatory framework, including the AI Act, GDPR, and Digital Markets Act, showing how trust-based innovation can drive global competitiveness. Readers will gain practical guidance on managing digital sovereignty, operationalizing ethics-by-design, and building AI-resilient organizations capable of thriving in complex, rapidly evolving environments. Methodologically diverse, it blends empirical surveys, design-science modeling, and applied machine-learning experiments, ensuring academic rigor and practical relevance.

Designed for researchers, policymakers, leaders, and entrepreneurs seeking to move beyond AI hype and implement people-first strategies, this is an essential resource for postgraduate and executive programs in information systems, digital innovation, organizational strategy, and AI governance.

Magdalena Kossowska-Lai is Assistant Professor of Organizational Transformation, Innovation, and International Management at the Jagiellonian University, Poland.

Marcin Grzegórzek is Full Professor and Head of the Medical Data Science Lab at the University of Lübeck and Scientific Director of the Research Department “AI for Assistive Health Technologies” at the German Research Center for Artificial Intelligence (DFKI) in Lübeck, and Founder of expandAI GmbH, Germany.

Anna Sołtysik-Piorunkiewicz is Associate Professor of Social Sciences, at the Faculty of Informatics and Communication in the Department of Informatics at the University of Economics in Katowice, Poland.

Witold Chmielarz is Full Professor of Social Sciences and Head of the Department of Management Information Systems of Faculty of Management at the University of Warsaw, Poland.