Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.

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Bibliographic Details

Title: Resolving Conflicts at Work: A Complete Guide for Everyone on the Job
Publisher: Jossey-Bass
Publication Date: 2001
Language: English
ISBN 10: 0787954810
ISBN 13: 9780787954819
Binding: Soft cover
Condition: Very Good

About this title

Synopsis

Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts-and the process of resolving them-can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale.

Review

Conflicts exist in every workplace, and if left unchecked they can reduce productivity, decimate morale, fracture relationships, and even spark litigation. According to conflict resolution specialists Kenneth Cloke and Joan Goldsmith, however, such undesirable results could be eliminated through management behaviors that forestall any related misunderstandings. In Resolving Conflicts at Work, they draw upon real-world examples (both good and bad) to explain "how and why we all get stuck in conflict." They then outline "8 Paths from Impasse to Transformation"--which include understanding a conflict's real meaning, listening actively to those involved, separating what matters from what doesn't, and handling resultant problems creatively--to resolve those that do arise. The chapter on listening, for example, offers concrete advice such as "demonstrate that you have heard the other person's deeper needs and feelings" by making reference to them in your conversation; it also suggests replacing phrases that threaten, judge, blame, and accuse with those that clarify perspective ("When did this happen?"), acknowledge differing viewpoints ("I can see you really feel angry about that"), and invite elaboration ("Why is that important to you?"). The plan requires effort and commitment, but should prove beneficial to managers who are serious about improving their work environments. --Howard Rothman

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With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.

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Wonder Book
Wonder Book and Video, 1550 Tilco Drive, Frederick, MD, 21704, U.S.A.

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