Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Third Edition Format: Paperback

Kenneth Cloke (Santa Monica, CA); Joan Goldsmith (Santa Monica, CA)

ISBN 10: 0470922249 / ISBN 13: 9780470922248

Published by John Wiley and Sons, 2011

About this Item

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Seller Inventory # 9780470922248

Bibliographic Details

• Title: Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Third Edition Format: Paperback
• Publisher: John Wiley and Sons
• Publication Date: 2011
• Language: English
• ISBN 10: 0470922249
• ISBN 13: 9780470922248
• Binding: Soft cover
• Edition: 3rd Edition
• Condition: New

About this title

Synopsis

The classic text on resolving workplace conflicts, fully revised and updated

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book

• Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace
• Presents new chapters on leadership and transformational conflict coaching, and organizational systems design

This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

About the Author

The Authors

Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and founding president of Mediators Beyond Borders. He is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations. Cloke is the author of Mediating Dangerously.

Joan Goldsmith, Doctor of Humane Letters, is an internationally recognized lead educator, organizational consultant, mediator, and trainer. Kenneth Cloke and Joan Goldsmith are the authors of Resolving Personal and Organizational Conflicts, The Art of Waking People Up, and The End of Management.