Return on Human Experience

At its heart, healthcare is human beings caring for human beings. Unfortunately, this often gets lost in our attempt to manage its dynamic and chaotic nature. As we work to address the issues of quality, safety, service, cost, and outcomes, there is a tendency to silo our efforts. This comes at great cost-in resources, to the healthcare workforce, and to the care we deliver. In Return on Human Experience: Eight Principles to Guide Experience Excellence in Healthcare, Jason Wolf and Stacy Palmer of The Beryl Institute demonstrate that if organizations want to transform the experience they provide, achieve the results they aspire to, and realize a return on human experience, they must take an integrated approach. As a pioneer and leader of the experience movement for over a decade, The Beryl Institute is a global community of professionals and experience champions committed to transforming the human experience in healthcare. This book is based on unbiased research, proven practices, and lessons learned from a powerful global network striving to make healthcare better. Wolf and Palmer build on decades of experience and research to offer insights and practices that will reaffirm purpose, focus intent, and inspire action. Whether you're an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.…