Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality

Rust, Roland T.; Zahorik, Anthony J.; Keiningham, Timothy L.

ISBN 10: 1557385475 / ISBN 13: 9781557385475

Published by Probus Professional Pub (edition English Language), 1993

About this Item

It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Seller Inventory # 1557385475-8-1

Bibliographic Details

• Title: Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality
• Publisher: Probus Professional Pub (edition English Language)
• Publication Date: 1993
• Language: English
• ISBN 10: 1557385475
• ISBN 13: 9781557385475
• Binding: Hardcover
• Edition: English Language.
• Condition: Very Good

About this title

Synopsis

American business has taken the fundamentals of quality improvement to heart, and the results have been impressive: but at what cost? Quality improvement for quality's sake can be prohibitively expensive and ultimately harmful to an organization's long-term success. Return on Quality is the book that launched an all-new way to evaluate quality improvement: from a bottom line perspective. Return on Quality gives you the tools to measure the financial impact of your quality program. Learn how to shift your organization's quality focus to the issues that really count and tie your continuous improvement efforts to higher profits!