Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality

Rust, Roland T., Zahorik, Anthony J., Keiningham, Timothy L.

ISBN 10: 1557385475 ISBN 13: 9781557385475
Published by Probus Professional Pub, 1993
Language: English
Condition: Used - Very good Hardcover

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Used - Hardcover

Condition: Used - Very good

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