Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality

Zahorik, Anthony J.,Rust, Roland T.,Keiningham, Timothy L.

ISBN 10: 1557385475 / ISBN 13: 9781557385475

Published by Probus Professional Pub, 1993

About this Item

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Bibliographic Details

• Title: Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality
• Publisher: Probus Professional Pub
• Publication Date: 1993
• Language: English
• ISBN 10: 1557385475
• ISBN 13: 9781557385475
• Binding: hardcover
• Condition: Very Good

About this title

Synopsis

American business has taken the fundamentals of quality improvement to heart, and the results have been impressive: but at what cost? Quality improvement for quality's sake can be prohibitively expensive and ultimately harmful to an organization's long-term success. Return on Quality is the book that launched an all-new way to evaluate quality improvement: from a bottom line perspective. Return on Quality gives you the tools to measure the financial impact of your quality program. Learn how to shift your organization's quality focus to the issues that really count and tie your continuous improvement efforts to higher profits!