Revenue Management for Service Organizations

Revenue management is concerned with maximizing revenue flows while controlling costs and offers a new framework for locating conventional management accounting concepts and methods, in combination with notions of yield management, pricing and process management. The revenue objective provides a unifying goal for the aforementioned concepts and methods that are especially suitable for service organizations where revenue considerations are inextricably linked to the activities performed.

Authors Paul Rouse and Julie Harrison are Professors as the University of Auckland, New Zealand; Author William McGuire is a Professor at the University of Tasmania, Australia