This remarkable book combines simplicity of treatment with depth of coverage and is written in a refreshingly original style. Dispelling the mystique which so often surrounds the subject, and without indulging in complex mathematics, the author explains how to achieve low scrap rates, zero customer rejections and the many other benefits of systematic quality control.

About the Author

Frank Price's insights into organizational behaviour have helped hundreds of companies towards higher performance. He has published over 100 stories and articles and is the author of Right Every Time and Loving Work also published by Gower.

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