The Role of Psychological Reactance in Human–Computer Interaction (T-Labs Series in Telecommunication Services)

This book provides an in-depth investigation on the psychological phenomenon "reactance“ in the context of Human-Computer Interaction (HCI). The author argues that the complexity and autonomy of modern technology can sometimes be overwhelming and can then be perceived as a threat to freedom by its users, thereby diminishing acceptance. The book investigates if and how this is the case and provides strategies to regain the lost acceptance. Topics include relevance of reactance on HCI, triggers for reactance, consequences of reactance, measurement of reactance, and countermeasures to reactance.

Patrick Ehrenbrink studied Cognitive Science at University of Osnabrück and Human Factors at Technische Universität Berlin. He completed his PhD at the Quality and Usability Lab at Technische Universität Berlin. He was also appointed as a Research Fellow at the University of Technology, Sydney. He has published in several major journals and conference proceedings.