Running L&D Like a Business: Drive Value With Learning Operations

Become Indispensable in Driving Business Growth

L&D leaders must know how to connect learning strategies with business strategies and communicate effectively with leaders to improve employee performance and drive revenue. In other words, L&D needs to run like a business. Enter learning operations expert Tracie Cantu and her innovative Learning Operations Blueprint, which puts critical business needs first and brings rigorous systems-based thinking to corporate learning.

This first-of-its-kind approach offers step-by-step guidance for updating L&D processes and structures to immediately improve results and increase the relevance of the L&D function. When learning teams and leadership become better partners, outcomes improve for organizations and employees.

You’ll learn how to build an L&D business model that works, how to manage a portfolio of learning products, and how to design employee learning experiences that improve outcomes without demanding more tech or human resources.

Cantu also provides questions for reflection, checklists, worksheets, and scorecards for practical application of her recommendations. Each chapter includes tips for taking action immediately and real-world stories that illustrate how to use the framework successfully and avoid common pitfalls.

With this book, you will learn to scale your impact, secure your influence, and reach L&D’s potential.

Tracie Cantu is a recognized expert in learning operations and technology, with more than two decades of experience leading and transforming enterprise L&D functions at organizations including Meta, Atlassian, and Whole Foods Market. As chief learning strategist at Your CLO, Cantu partners with companies to modernize learning operations, optimize technology ecosystems, and implement scalable processes that drive measurable business impact. She is a sought-after advisor and speaker, regularly presenting at industry conferences on running L&D like a business, learning operations, and learning technology. Passionate about operational excellence, she helps organizations rethink their approach to learning, ensuring it is not just a support function but a strategic enabler of business success.