S.M.A.R.T. Restaurant Guide to Effective Food Service Operations

Why do some chains and independents thrive while others struggle to improve sales and profits and constantly battling employee turnover? Those who thrive work S.M.A.R.T.! The S.M.A.R.T. Restaurant Guide to Effect Food Service Operations is a roadmap to becoming a S.M.A.R.T.-er, more effective manager. Based on 25 key principles tried and tested over the past decade in numerous restaurant environments, this book will help any restaurant supervisor, manager, franchisee or multi-unit operator improve operations, sales and profits. Author T.J. Schier has spent over 30 years in the hospitality industry in operations, corporate support, consulting and as both a franchisor and a franchisee. He is a noted speaker and restaurant training and service expert who speaks numerous of times annually at franchise and manager conferences. He has helped dozens of companies create effective training, service and employee retention programs. S.M.A.R.T. Restaurant Group, formed by T.J. and his colleagues in 2007 is a large, fast-casual franchise operator formed to prove out the tactics outlined in his seminars and this book. This book is the foundation of a series of S.M.A.R.T. Restaurant Guides and will include books on Hiring/Selection, Training, Local Store Marketing (LSM), Catering, Drive-Thru and other relevant topics to help managers hone their skills.

TJ Schier is a long-time restaurant industry veteran, working in operations, training, consulting and as the largest Which Wich Franchisee in their system. A well-respected training and service expert, TJ tests and refines his theories in his restaurant locations and speaks dozens of times per year at manager and franchise conventions.