SAP Service and Support: Innovation and Continuous Improvement

You get what you pay for and with SAP service and support, you get a lot. Learn exactly what this means for your business: how it can get you started on the right foot, help you to continuously innovate, and save you money in the long run. With clear explanations of the different SAP service and support offerings, this book will show you how to take full advantage of what SAP has to offer.

*Find out about maintenance, continuous improvement, and innovation
*Learn about the software, services, and collaboration scenarios
*Understand what it means to Build and Run SAP Like a Factory

SAP HANA, Cloud, and Mobile Solutions
Take it to the next level. Find out how the service and support offerings for SAP's newest innovations can make your business leaner, faster, and more effective.

Innovation and Value Creation
More than just customer service. Learn how the innovation control center and SAP's Build SAP Like a Factory concept can help you actively promote innovation and value creation in your organization.

Operational Excellence
Soar to new heights. With the operations control center and the Run SAP Like a Factory concept, you ll learn what it really means to have improved business processes and a streamlined system landscape.

* SAP software maintenance
* Innovation control center
* Build SAP Like a Factory
* Operations control center
* Business process analytics
* Run SAP Like a Factory
* Mission control center
* SAP Landscape Transformation
* SAP ecosystem
* SAP Enterprise Support Academy

Gerhard Oswald is a member of the Executive and Global Managing Board of SAP AG and heads the Scale, Quality, and Support board area. The contributing authors are experienced specialists from SAP and SAP customers.