SAP Solution Manager 3rd Edition

SAP Solution Manager has quickly become one of the most important and all-encompassing tools needed by clients today. But what can it really do for you? How can it help you with project implementation or operation of the final solution? What is important for users to know, whether they are an administrator or project team member? What functions has SAP expanded in the new 7.1 release, or developed from scratch?

The answers to these and many other questions can be found in this book. The authors discuss every functional area of SAP Solution Manager, explain its features, and use screenshots to illustrate the many aspects of the software. Whether you are interested in implementation and documentation; maintenance and testing; or monitoring, technical operation, and management problems, after reading this book, you will understand what SAP Solution Manager can do for you!

1. All Concepts Explained Concisely Whether it s the new Monitoring and Alerting Infrastructure, Custom Code Management, or Change Impact Analysis that you are interested in, you can take a look under the hood of SAP Solution Manager and understand its concepts.

2. Every Phase, Every Process Find out how SAP Solution Manager supports you in all project phases from the creation of the Business Blueprint, to the continuous optimization of your solution.

3. Tools in Action Find comprehensive descriptions and screenshots that show the essential functional areas of SAP Solution Manager in use.

4. Customer Cases Become inspired for your own project! Ten articles will show you how other customers use the new features included in SAP Solution Manager.

5. New in This Edition Discover the management of non-SAP software, Monitoring and Alerting, Landscape Management Database, and much more. This completely revised edition brings you right up to date.

Highlights:

• Solution Implementation and Documentation
• Test Management
• Requests for Change, Quality Gates, and Transport Management
• Incident Management and Service Desk
• Monitoring, Root Cause Analysis, and Technical Administration
• Business Process Monitoring and Job Management
• Maintenance and Upgrade Management
• Manage In-House Developments

Marc Oliver Schäfer studied English and German Literatures and Languages at the University of Tübingen and worked with DaimlerChrysler as a language and intercultural trainer for two years. He joined SAP in 2000 as a product manager for the Customizing Tools development team. In 2005, Marc became part of the Service Solution Management organization as a senior product manager where his responsibilities lie with compliance, Change Request Management and Service Desk topics in SAP Solution Manager. He can be reached at marc.oliver.schaefer@sap.com.

Dr. Matthias Melich studied English Literature at the University of Rochester (New York), and Mathematics and English Philology at the University of Cologne. He also received his Ph.D. in Computer-Based Language Learning at the University of Cologne in 1993. He joined SAP in 1995 as a member of the Common Objects and Modeling team, and a year later joined the Archiving Solutions team. In 1998, Matthias became responsible for Product Management of Customizing Tools. In January 2005, he became part of the Service Solution Management organization where he is Director of the Global SAP Solution Manager Product Management team. He can be reached at matthias.melich@sap.com.