"SERVICE DYNAMICS Profitable Hospitality for the New Millennium" is the ideal training tool for anyone in the service industry looking to refine their sales and service skills. It is an invaluable �refresher� and educational guide for even the most seasoned server, bartender, host, manager and operator. This concise, fun and easy-to-read book is a comprehensive reference guide and the spark needed to serve up profitable hospitality in any operation. You�ll quickly see just how wise an investment this book will be for your bottom line...whether it�s your tips, paycheck or P&L!

This book was designed to point out the critical areas you must focus on when striving to provide memorable hospitality for your guests, as well as providing the most comprehensive yet concise directory for beer, wine, spirits, and food pairing. Sales will increase, service will improve, and guests will return. You�ll use it again and again!

If you would like to read excerpts from each chapter, just log on to

After seeing just how unique and refreshing it is, you�ll be sure to order your own copy from AMAZON.COM!

About the Author

James Dunne has spent two decades in food and beverage operations. He is a member of the faculty at New York Institute of Technology s Culinary Arts Center, and the founder and principal of Service Dynamics--a consulting company which has offered profitable resources for Hotels, Restaurants and Bars since 1994.

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