Written in clear language, this hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. While the authors employ statistical tools, these are rooted in practical examples, which require only basic math skills. The book explains how to set up and use variable and attribute control charts, as well as analyze frequency histograms, and evaluate machine and process capability. New sections cover such problem-solving tools as checksheets, flow charts, and scatter diagrams. The final module examines how SPC tools are used in organizations committed to continuous improvement. Practice problems are included at the end of each module.

About the Author

Robert T. Amsden is Associate Professor of Decision Sciences at the School of Business Administration, University of Dayton, and provides training in SPC, TOM and just-in-time methodologies. He has served at the national level for the American Society for Quality (ASO) and the Association for Quality and Participation (AQP). Howard E. Butler is an ASQ Certified Quality Engineer and senior member of ASQ He has been a consultant for 16 years and previously worked at General Motors Corporation developing and managing quality management systems. He has conducted SPC training seminars for companies throughout North America and for George Washington University. Davida M. Amsden is a private consultant/educator in the areas of SPC, total quality systems, just-in-time manufacturing, and participative management. She has taught classes in SPC for the ASQ and for George Washington University.

"About this title" may belong to another edition of this title.

Store Description

Hawking Books is dedicated to providing each customer with the highest standard of customer service.

Visit Seller's Storefront

Seller's business information

Murrmoz LLC
PO Box 839, Edgewood, TX, 75117, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks web
sites. If you're dissatisfied with your purchase (Incorrect Book/Not as
Described/Damaged) or if the order hasn't arrived, you're eligible for a refund
within 30 days of the estimated delivery date. If you've changed your mind about
a book that you've ordered, please use the Ask bookseller a question link to
contact us and we'll respond within 2 business days.

Shipping Terms

We package all our items in secure new packaging and we always ship within 48 hours.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	3 to 6 business days
First item	US$ 0.00	US$ 19.95

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.