You Said What?!: The Biggest Communication Mistakes Professionals Make (Confident Communicator s Guide)

"The way you speak will determine your pathway to success. You Said What?! is your guidebook." —Jeffrey Gitomer, author of The Little Red Book of Selling

Communication is a measure of how we are heard. It's not about us—it's about how the other person perceives our message. If you aren't where you should be in your career, the problem may very well be how you communicate.

You Said What?! is an action-oriented book that gives you solid techniques you can use right away to achieve effective results, including:

• Quick tips and strategies on communication skills
• Real-life stories of how business communication can impact your career
• Tools that help you be understood and heard

You Said What?! reveals how you can strengthen your message—by planning and sharpening your communication skills.

Kim Zoller, president and founder of Image Dynamics, has a 23-year track record of focusing on process, training, and professional development. Kim works strategically with Fortune 500 C-suite executives. Kim has appeared on and in a plethora of national media, including CNN, CNBC, the New York Times, the Washington Post, Forbes, and many others. Kim and her team have trained more than 150,000 individuals. She lives in Dallas, Texas.


Kerry Preston is a recognized expert, speaker, and facilitator in the areas of leadership, communication, presentations, strategic planning, and time management. Together with Kim Zoller, she is the best-selling coauthor of Enhancing Your Executive Edge. Kerry has spent the last 24 years collaborating with companies to develop their people, including 10 years with Calvin Klein Cosmetics. She lives in Annandale, New Jersey.