You Said What?: The Biggest Communication Mistakes Professionals Make

If your answer to any of the following questions is YES, read this book now. Eliminate those communication breakdowns! 1. Have you ever inserted your foot into your mouth? 2. Have you ever wished you could take back something you said to a colleague? 3. Have you ever communicated in a defensive manner? 4. Have you ever wondered when to send an e-mail or when to pick up the phone? 5. Have you ever been engaged in a conversation and heard nothing that the other person said? 6. Have you ever had difficulty clearly articulating your ideas? 7. Have you ever finished someone's sentence before they finished speaking? 8. Have you ever sent an e-mail that was misconstrued by the recipient? 9. Have you ever used “filler words” when you are unsure about what to say? 10. Have you ever posted something on Facebook, LinkedIn, or Twitter that you wish a colleague or client had not seen?

Kim Zoller and Kerry Preston are recognized experts in business protocol, executive edge, branding, leadership development, and presentation and communication skills, as well as customer service and sales training. Kim and Kerry work with organizations to develop their people and their processes to be as successful as they can in an ever-changing and competitive marketplace. Together they lead Image Dynamics, the most innovative total-solution training and development company. Both Kim and Kerry are dynamic international speakers who assist individuals and companies with the necessary tools to be successful in today's competitive market. Over the last twenty years they have trained more than twenty thousand individuals.