The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service,

Saxton, James W.

ISBN 10: 1578392705 / ISBN 13: 9781578392704

Published by Hcpro Inc., 2003

About this Item

Ex-library paperback (rebound as hardcover) in very nice condition with the usual markings and attachments. Except for library markings, interior clean and unmarked. Tight binding.

Seller Inventory # MDA1629234

Bibliographic Details

• Title: The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service,
• Publisher: Hcpro Inc.
• Publication Date: 2003
• Language: English
• ISBN 10: 1578392705
• ISBN 13: 9781578392704
• Binding: Hardcover
• Condition: Very Good
• Weight: 10 ounces

About this title

Synopsis

Explains how incorporating 'five-star' customer service principles into caregiving, encouraging patients to take responsibility for their care, and creating concise documentation can reduce possible legal claims. Describes a typical deposition and malpractice trial for illustrating how the matter could have been avoided. Shows how to identify 'red flag' patients. Softcover.

About the Author

James W. Saxton, Esq., is a shareholder with the law firm of Stevens & Lee, where he is chair of the firm's healthcare litigation group and cochair of its healthcare department. He uses his extensive experience as a litigator to advise hospitals, medical groups, and retirement communities throughout the United States in connection with understanding and reducing their professional liability risk. He also develops risk-reduction strategies for healthcare providers and organizations and has created innovative strategies and educational programs to support them.