Say It Right the First Time
Malandro, Loretta
ISBN 10: 0071408614 ISBN 13: 9780071408615
Published by McGraw-Hill Companies, 2003
Used
Paperback
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ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
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This specific item is no longer available.
About this Item
Description:
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0071408614I4N00
Synopsis:
Get what you want at work the first time and every time
Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.
Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization.
Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes.
Malandro also provides:
- Invaluable insights into the emotional power of words
- Priceless techniques to connect with and move an audience
- Tips on recognizing "killer words" and overcoming the trouble they can cause
- An arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses
About the Author: Loretta Malandro, Ph.D. is the president of Malandro Consulting Group. Malandro clients include IBM, DuPont, Sun Microsystems, and Texas Instruments. She has lectured more than 250,000 people through her training seminars and keynote speeches.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Say It Right the First Time
Publisher: McGraw-Hill Companies
Publication Date: 2003
Binding: Paperback
Condition: Very Good
Dust Jacket Condition: No Jacket
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Say It Right the First Time
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Say It Right the First Time
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