Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may be missing bundled media.

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Bibliographic Details

Title: Say It Right the First Time
Publisher: McGraw Hill
Publication Date: 2003
Language: English
ISBN 10: 0071408614
ISBN 13: 9780071408615
Binding: Soft cover
Condition: acceptable

About this title

Synopsis

Get what you want at work the first time and every time

Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.

Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization.

Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes.

Malandro also provides:

Invaluable insights into the emotional power of words
Priceless techniques to connect with and move an audience
Tips on recognizing "killer words" and overcoming the trouble they can cause
An arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses

About the Author

Loretta Malandro, Ph.D. is the president of Malandro Consulting Group. Malandro clients include IBM, DuPont, Sun Microsystems, and Texas Instruments. She has lectured more than 250,000 people through her training seminars and keynote speeches.

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