Say It Right the First Time

Malandro, Loretta

ISBN 10: 0071408614 / ISBN 13: 9780071408615

Published by McGraw Hill, 2003

About this Item

The book has been read but is in good condition. It has very minimal damage to the cover, including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. The binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, and no writing in the margins. There are no missing pages. See the seller's listing for full details and a description of any imperfections.

Seller Inventory # WMEKV.0071408614.G

Bibliographic Details

• Title: Say It Right the First Time
• Publisher: McGraw Hill
• Publication Date: 2003
• Language: English
• ISBN 10: 0071408614
• ISBN 13: 9780071408615
• Binding: Soft cover
• Condition: good

About this title

Synopsis

Get what you want at work the first time and every time

Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.

Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization.

Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes.

Malandro also provides:

• Invaluable insights into the emotional power of words
• Priceless techniques to connect with and move an audience
• Tips on recognizing "killer words" and overcoming the trouble they can cause
• An arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses

About the Author

Loretta Malandro, Ph.D. is the president of Malandro Consulting Group. Malandro clients include IBM, DuPont, Sun Microsystems, and Texas Instruments. She has lectured more than 250,000 people through her training seminars and keynote speeches.