You Have to Say the Words: An Integrity-Based Approach for Tackling Tough Conversations and Maximizing Performance

Employees want to know how they are performing and they crave real, honest feedback. For many leaders, the idea of telling someone that they are behaving inappropriately or failing at their job can be overwhelming. How do you know the right words to use or the best time to deliver your message? Honest and direct performance feedback is the key to building trust between you and your team and the best way to drive results. Effective leaders know they must make the time to provide specific and timely feedback, even when it feels uncomfortable to do so. In "You Have the Say the Words" personal growth expert, speaker and leadership coach Kathy Ryan shares easy-to-implement action steps that help to take the fear out of feedback. Packed with practical advice and real-life stories acquired from the "front lines" of management, this definitive guide helps you to leverage the best practices of successful leaders, lead with confidence and inspire maximum performance. Inside you will find: • An in-depth discussion of the qualities and skills needed to build trust and credibility as a leader • Complete step-by-step guidance for providing impactful performance feedback, from preparing for the conversation through delivering the message • Advice on how to effectively handle emotions such as anger during a feedback session • Specific strategies for addressing "sensitive" issues • Valuable tips and templates for documenting performance discussions This is a must-have resource for new and experienced managers and Human Resource professionals alike. If you are in a position of providing performance feedback to others, this book will help you to build your skills and can supplement your organization's existing performance management program.

Kathy Ryan is an author, speaker, leadership coach and founder of Pinnacle Coaching Group, LLC. She has expertise in a variety of areas including leadership, human resources, communication, performance management and personal development. Kathy earned a lifetime certification as a Senior Professional in Human Resources from the Society for Human Resources Management and has been certified in the use of the Myers-Briggs Type Indicator assessment since 1995. During her 20+ year career in human resources, Kathy helped thousands of individuals to increase their management skills and raise their level of influence as leaders. Now as a coach and consultant, she helps organizations improve their financial results by investing in and committing to the personal growth and development of their leadership team.