Saying the Right Thing: A Business Parable : The Four Secrets of Powerful Communication

Dizazzo, Raymond

ISBN 10: 1570711410 / ISBN 13: 9781570711411

Published by Sourcebooks Inc, 1997

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Bibliographic Details

• Title: Saying the Right Thing: A Business Parable : The Four Secrets of Powerful Communication
• Publisher: Sourcebooks Inc
• Publication Date: 1997
• Language: English
• ISBN 10: 1570711410
• ISBN 13: 9781570711411
• Binding: Hardcover
• Condition: New

About this title

Synopsis

A parable teaches a four-step method for improving verbal communication skills--focusing the message, gaining the listener's attention, penetrating personal barriers, and listening with clarity

Reviews

Complex studies abound that analyze the causes and consequences of poor or ineffective communication, but DiZazzo conveys in this short, simple parable how intentions can go awry and what must be done to prevent or correct miscommunication. DiZazzo, who consults and conducts seminars on communication, has also written Corporate Television (1990) and Corporate Scriptwriting (1992). Using the story of Gloria (who is having trouble at work with her staff accountant and at home with her husband, who has forgotten her birthday) and her 17-year-old son (who wants to have his ear pierced), DiZazzo shows how these troubles are the result of poor communication or exacerbated by the lack of communication. In a dream, Gloria discovers the "four essential communication strategies" --learning to focus her message, magnify the listener's attention, penetrate the listener's personal barriers, and listen with clarity. David Rouse