Schools of Quality: An Introduction to Total Quality Management in Education

In this book based on the work of the late W. Edwards Deming, John Jay

Bonstingl introduces the principles of Total Quality Management and discusses how educators

are using them to improve all aspects of their work. You'll learn about the origins of TQM in the

United States, TQM's role in transforming Japan into an economic superpower, and Americans'

resurgent interest in TQM since the early 1980s.

Bonstingl explains how educators have used the Quality Philosophy to guide strategic planning,

communicate more effectively with parents, improve students' learning strategies, and build a

community of learners based on mutual respect and clearly defined aims. The many Quality tools

in the book are designed to help educators establish processes that foster continuous

improvement for everyone involved in schooling.

This 2nd edition of Schools of Quality contains two new chapters, more recommended resources,

and several new appendixes, including excerpts from What Work Requires of Schools: A

SCANS Report for America 2000 and a report from the Conference Board of Canada on the

impact of the Quality Philosophy in Canadian schools. The book also includes the criteria for the

Malcolm Baldrige National Quality Award in Education.