Scorecards for Results

Joseph R. Matthews

ISBN 10: 1591586984 / ISBN 13: 9781591586982

Published by ABC-Clio, Incorporated, 2008

About this Item

pp. 112.

Seller Inventory # 261238762

Bibliographic Details

• Title: Scorecards for Results
• Publisher: ABC-Clio, Incorporated
• Publication Date: 2008
• Language: English
• ISBN 10: 1591586984
• ISBN 13: 9781591586982
• Binding: Soft cover
• Condition: New

About this title

Synopsis

Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries?
The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values―from each of four perspectives (financial, customer, internal process, and organizational readiness)―tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed.
Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community.

About the Author

Joseph R. Matthews has assisted numerous libraries and local governments in a wide variety of projects, and teaches regularly in the areas of library information systems, strategic planning, and evaluation of library services.