Seamless Government A Practical Guide to Re-Engineering in the Public Sector
Language: English
Published by Jossey-Bass, 1994
- Hardcover
- New
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- Title
- Seamless Government A Practical Guide to Re-Engineering in the Public Sector
- Author
- Linden, Russell M.
- Publisher
- Jossey-Bass
- Publication year
- 1994
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 078790015X
- ISBN 13
- 9780787900151
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
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About the Author
RUSSELL M. LINDEN Ph.D., is principal of Russ Linden &Associates, a management consulting firm that focuses on publicsector innovations. His clients have included the National Academyof Sciences, the Internal Revenue Service, the Departments of theArmy and Navy, the National Academy of Public Administration, theFBI Academy, and more than three dozen state and local governmentagencies. He is the author of From Vision to Reality: Strategies ofSuccessful Innovators in Government (1990).
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