Title: Seamless Government: A Practical Guide to Re-Engineering in the Public Sector Linden, Russell M.
Publisher: Jossey-Bass
Publication Date: 1994
Language: English
ISBN 10: 078790015X
ISBN 13: 9780787900151
Binding: Hardcover
Condition: New

About this title

Synopsis

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.

About the Author

RUSSELL M. LINDEN Ph.D., is principal of Russ Linden &Associates, a management consulting firm that focuses on publicsector innovations. His clients have included the National Academyof Sciences, the Internal Revenue Service, the Departments of theArmy and Navy, the National Academy of Public Administration, theFBI Academy, and more than three dozen state and local governmentagencies. He is the author of From Vision to Reality: Strategies ofSuccessful Innovators in Government (1990).

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