The Secret to Everyday Communication (Without Argument)

It's Not What We Say, It's How We Say It!

Everyday communication works, until it doesn't. When emotions escalate, talk can quickly turn into an argument. Growing frustration can lead to words weaponized to hurt--all to prove one's point. There is a better way. This concise volume takes a realistic look at the language that moves disagreements into a discussion without argument, whether at home or work. The skills presented protect you in a straightforward way by defusing, clarifying, and discussing differences when they arise.

Mark Ortman's curious and inspiring nature extends more than three and a half decades in the field of communication as a coach, mediator, and trainer. His Master's degree is from the University of Denver in Communication.Mark listened to more than 24,000 stories from clients and students during his career, disclosing what works and what doesn't in daily interactions. His first book, Now That Makes Sense, compiles a collection of quotations and insights around communication, human relations, and human nature. Ortman's sixth book, The Secret to Everyday Communication, reveals the language and words that move disagreements into a discussion without argument. He earned ten national instructional awards along the way.Mark composes electronic music in his home studio in his spare time, with four albums to date.