Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Language: English
Published by AMACOM, 2003
- Softcover
- Used
Seller: Reliant Bookstore, El Dorado, KS, U.S.A.Reliant Bookstore
AbeBooks seller since June 30, 2021
Condition: Used - Good
US$ 4.90
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # RDV.0814471714.G
- Title
- Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
- Author
- DiJulius III, John R.
- Publisher
- AMACOM
- Publication year
- 2003
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0814471714
- ISBN 13
- 9780814471715
All businesses have customers, but how many of them deliver unforgettably good customer service?
Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
Packed with examples applicable to a wide range of industries, Secret Service provides practical, realistic ways to:
- Turn customer complaints into positive experiences,
- Use marketing to go deeper with existing customers,
- Increase customer and employee retention,
- and turn bland customer service into truly memorable customer experiences.
By quantifying and examining each phase of the "Customer Experience Cycle," Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
Reliant Bookstore
El Dorado, KS, U.S.A.
AbeBooks seller since June 30, 2021
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 2 to 5 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 10.99 |
Payment methods
Store description
Specialty
All typesSeller's business information
Reliant Distribution Group, LLC
114 N. Vine St.
El Dorado, KS U.S.A. 67042
Terms of sale
By purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.