Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Language: English
Published by AMACOM, 2003
- Softcover
- Used
Condition: Used - Good
US$ 2.63
Quantity: 1 available
Add to basketItem description from seller
All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
Seller Inventory # MINV.0814471714.G
- Title
- Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
- Author
- DiJulius III, John R.
- Publisher
- AMACOM
- Publication year
- 2003
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0814471714
- ISBN 13
- 9780814471715
All businesses have customers, but how many of them deliver unforgettably good customer service?
Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
Packed with examples applicable to a wide range of industries, Secret Service provides practical, realistic ways to:
- Turn customer complaints into positive experiences,
- Use marketing to go deeper with existing customers,
- Increase customer and employee retention,
- and turn bland customer service into truly memorable customer experiences.
By quantifying and examining each phase of the "Customer Experience Cycle," Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
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