Secrets of Service Level Management: A Process Owner's Guide

Ami Nahari

ISBN 10: 0113313527 / ISBN 13: 9780113313525

Published by The Stationery Office, 2013

About this Item

Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.

Seller Inventory # wbs8396093296

Bibliographic Details

• Title: Secrets of Service Level Management: A Process Owner's Guide
• Publisher: The Stationery Office
• Publication Date: 2013
• Language: English
• ISBN 10: 0113313527
• ISBN 13: 9780113313525
• Binding: Soft cover
• Condition: Like New
• Weight: 860 grams

About this title

Synopsis

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.