Self-Service in the Internet Age: Expectations and Experiences (Computer Supported Cooperative Work)
Language: English
Published by Springer, 2010
- Softcover
- New

Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
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Seller Inventory # ria9781849967532_new
- Title
- Self-Service in the Internet Age: Expectations and Experiences (Computer Supported Cooperative Work)
- Publisher
- Springer
- Publication year
- 2010
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1849967539
- ISBN 13
- 9781849967532
- Series
- Book 19 of 61: Computer Supported Cooperative Work
"Synopsis" may belong to another edition of this title.
From the Back Cover
The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness.
This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.
"About the title" may belong to another edition of this title.
Ria Christie Collections
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