Selling to Anyone Over the Phone

Renee P Walkup

ISBN 10: 0814472842 / ISBN 13: 9780814472842

Published by Amacom, 2005

About this Item

A script may be a useful tool, but truly powerful phone selling only happens when the approach is tailored to each individual customer. This book shows how to do it much better. Containing practical and time-efficient techniques for connecting with each customer, it is useful for those who sell anything on the phone.

Seller Inventory # CIN0814472842G

Bibliographic Details

• Title: Selling to Anyone Over the Phone
• Publisher: Amacom
• Publication Date: 2005
• Language: English
• ISBN 10: 0814472842
• ISBN 13: 9780814472842
• Binding: Paperback
• Condition: Good

About this title

Synopsis

As companies cut back on their field reps and face-to-face contact becomes rare, sales success increasingly means selling on the phone. Whether you're a seasoned telesales professional or a newcomer just pulled in from the field, Selling to Anyone Over the Phone is the one book that will radically improve your sales numbers, no matter what the product or how bad the economy.

This completely revised edition takes a no-excuses, hands-on approach, from generating better leads to fine-tuning your message to partnering with decision makers. And it's packed with all-new chapters on using cutting-edge technology---such as delivering engaging presentations via webinars and teleconferencing as well as composing text messages that are appropriate and effective---and on communicating with people from diverse cultures and countries to close more deals.

Updated chapters include new material on establishing ongoing trust relationships over the phone, as well as sample conversations that clearly show what works and what doesn't; valuable insider tips, such as a simple trick that guarantees your appointments won't be cancelled; lists of "freeze questions" to avoid; sidebars on a "greener way to do business"; "talk tip" features from one of the hottest sales trainers today; and much more.

Don't get stuck in bad habits that prevent you from reaching your goals. Instead, let this new edition of a bestselling sales classic give you the specific tactics you need for talking (and listening) your way to success!

About the Author

Renee P. Walkup is a sales and sales-management consultant with over twenty years of experience. She is a nationally recognized professional public speaker, a course facilitator at the American Management Association, and the president of SalesPEAK, Inc., a sales performance company. She lives in Atlanta, Georgia. Sandra McKee is a professional coach, a motivational speaker, and a senior professor at DeVry University. She has written articles for Small Business Opportunities and is the author of three other books. She lives in Sugar Hill, Georgia.