Neuware -The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.Books on Demand GmbH, �berseering 33, 22297 Hamburg 636 pp. Englisch.

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Bibliographic Details

Title: A Semantic Wiki-based Platform for IT Service Management
Publisher: Karlsruher Institut F�r Technologie, Karlsruher Institut F�r Technologie Feb 2015
Publication Date: 2015
Language: English
ISBN 10: 3731503336
ISBN 13: 9783731503330
Binding: Taschenbuch
Condition: Neu
Dimensions: 240 millimeters width by 170 millimeters height by 39 millimeters depth
Weight: 1193 grams

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The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.

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